Shipping Policy
Shipping Policy
Orders are processed within 2–3 business days.
Delivery within the UAE takes 3–5 business days, while international shipping may take 7–14 business days depending on location.
Shipping fees are calculated at checkout. We also offer free shipping on orders above 1000 AED.
Once shipped, you will receive a tracking number to follow your order.
Customers are responsible for customs/import duties (if applicable).
Please double-check your delivery address. We are not responsible for delays or failed deliveries caused by incorrect information.
If your package is lost or arrives damaged, contact us within 3 days so we can assist.
For help, email us at ruchdore@gmail.com
Refund Policy
Refund Policy
We accept refund requests within [2 days] of delivery for unused items in original condition. Shipping costs are non-refundable, and customers cover return shipping unless the item is defective or incorrect.
Cancellation / Return / Exchange Policy
**Cancellation Policy**
We aim to make your shopping experience smooth and transparent. Please read our cancellation terms below:
### 1. Order Cancellations
* You may cancel your order within **24 hours of purchase** or **before it has been processed/shipped**, whichever comes first.
* Once an order has been dispatched, it cannot be canceled but may be eligible for return (see our Return Policy).
### 2. How to Cancel
* To cancel an order, please contact us immediately at **ruchdore@gmail.com/ 05811y7364]** with your **order number**.
* Our support team will confirm if your order is still eligible for cancellation.
### 3. Refunds for Canceled Orders
* Approved cancellations will be refunded in full to your original payment method within **5–10 business days**.
* Refund timelines may vary depending on your bank or payment provider.
### 4. Non-Cancelable Orders
* **Customized or personalized items** cannot be canceled once processing has started.
* **Sale, clearance, or promotional items** are final sale and cannot be canceled.
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